Simple goods for a happy fort

Returns & Exchanges

Email us at returns@fortestry.com

We do our best to reflect the exact nature of our products through images and product descriptions. Because many of our products are entirely handmade, some variation will exist between what is depicted and what you receive. 

We think this is great, and we hope you do as well.

                   
OUR PROMISE
                            
Everything we send out is first inspected and tested to our standards or quality. If you receive something that does not meet these standards,
we are happy to refund you for your purchase or offer you an exchange on the product.
                  
PROCESS
          
Please email us at returns@fortestry.com within 10 days of receiving your order,
if you would like to make a return or exchange.
 
Items you wish to return, must be sent back within 14 days of requesting a return.
Items must be returned within their original packaging, and in resaleable condition.
                
In order to make this process as smooth as possible, please provide as much information as you can.
Dated photographs of damaged items and a quick email will help us correct the issue as quickly as possible.
                       
SHIPPING FEE'S
                   
We will cover the cost of shipping on any items that were received damaged or defective.
Shipping fee's for all other returns will be the responsibility of the customer.
                   
If you have any additional questions about returns or exchanges please send us a note,
and we'll get back to you as soon as possible.